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CRABBY!!!!! - The Fucking Bluebird of Goddamn Happiness [entries|archive|friends|userinfo]
Zoethe

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CRABBY!!!!! [Nov. 27th, 2005|03:12 pm]
Zoethe
[Current Mood |crankycranky]

Home from CT. Spent the first hour or so home dealing with the stupidity that is Chase Bank. We signed up for online bill pay, which they screwed up, and we've now been fighting with them for several months over late charges that they promised to take off the bill because it was their screwup. Today was the icing - came home to find the newest bill has late charges on the late charges they promised to remove, and when I called I was told that they can't remove late charges until they are all paid off and then they might refund them. Even though they are only on there because Chase didn't take the late charges off the bill like they said they would. Sent off a check with a scathing letter copied to the CEO and CFO and a demand that they cancel my card immediately. I will never have another Chase card for as long at I live.

And while I was at it I wrote a letter to Continental Customer Service about the flight attendant who stood on our plane snarling to two passengers who'd brought suitcases on about what assholes the rest of us were for having put our coats in the overhead bins: "You'd think they could hold their coats! It's only an hour and a quarter flight! But NO! They have to stuff them in the overhead bins. The overhead bins are for luggage, not coats!" Now, mind you, she did not start with, "Excuse me, I'm sorry, we're running short on space. Could I please hand back coats to make room for luggage?" Instead, it was this ranting conversation with the two customers whose big bags wouldn't fit under the seat, and who were joining in, egged into berating the rest of us like we weren't there.

As I sat here writing the letters, I wondered if I am turning into one of Those People. The crazy ones sitting with their puckered up mouths, writing nasty letters at every offense. I don't want to go there, and combined with a disturbing dream I had last night (may be written up later), the exhaustion of too much running around, and the general end-of-the-semester burnout (oh, and I have homework to do), I am just in a foul, discontent, miserable mood.

Growl.
LinkReply

Comments:
[User Picture]From: perseph12
2005-11-27 08:31 pm (UTC)
I've vowed never to have another credit card (with the exception of my bank's debit card) for as long as I live. It's too much of a headache. The interest goes up on a whim, late fees never end, and the customer service is crap.

The coat issue came up on a recent Southwest flight. The flight attendants asked passengers to hang onto their coats as soon as they boarded the plane.
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[User Picture]From: zoethe
2005-11-27 08:36 pm (UTC)
What really got me was the entitlement attitude of the other passengers. One woman said, "I am not going to gate-check my (almost oversize) bag when the bins are only filled with coats!"

Like we should all sit for the flight with our coats rolled up in our laps because she's too important to deal with baggage claim.
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[User Picture]From: finding_helena
2005-11-27 09:04 pm (UTC)
Well, checking a bag IS a gigantic hassle, and a lot of people pack small bags deliberately so they won't have to check anything. I haven't flown in a while, but whenever possible I try to avoid checking stuff on the bus because it takes twice as long and is a pain in the neck. I can't really blame her. Although aren't the coats squishable?
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[User Picture]From: zoethe
2005-11-27 09:13 pm (UTC)
Yes, and if everyone tried to pack such a bag, there would be no way to get them all onto a plane.

I understand her desire not to deal with baggage, but her sneering contempt toward everyone who wasn't immediately kowtowing to her was disgusting.
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From: (Anonymous)
2005-11-27 09:41 pm (UTC)
Agreed. Gate-checking is not such a big deal; I do it all the time, when I have a bigger-than-overhead bag at all.

Sucks that you had a bad experience with a Continental staff member. I never have, even with all the flying I do (and I fly Continental pretty much exclusively, as you might imagine). Now, the company and its systems have on occasion done really boneheaded things, but the actual people did everything they could to work things out within the situation that existed.

-1em
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[User Picture]From: zoethe
2005-11-27 10:59 pm (UTC)
I have generally had positive experiences and was not turned off to the airline in toto, just to this one obnoxious woman. Glad to hear that they are on the whole a positive experience, though.
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[User Picture]From: perseph12
2005-11-28 02:56 am (UTC)
I rarely use overhead storage because, well, I know that I tend to overpack, and I don't want to take advantage of the space, especially on over-crowded flights.

Write your letter, and write it proudly! The flight attendant(s) should have worked to make the experience smooth for everyone and not just the squeaky wheel.
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From: shadowkat01
2005-11-27 09:18 pm (UTC)
As a general rule of thumb, for every "Your service sucks" letter I send, I try to find one, "Thanks for the good service" letter to write as well.
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[User Picture]From: zoethe
2005-11-27 11:07 pm (UTC)
I do send those.
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[User Picture]From: raylenetaskoski
2005-11-27 09:32 pm (UTC)
oh but you must write the nasty ones. You Must. And you should also write the nice ones. But the Onions are a must. (reference to Onions and Orchids)

...raylene

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[User Picture]From: zoethe
2005-11-27 10:58 pm (UTC)
Yes, but two in one day just felt...

Like I should sign them "Gladys Crabtree" or something.
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[User Picture]From: piscis_lj
2005-11-27 11:04 pm (UTC)

my Chase story

One of the first credit cards I ever got was from Chase. They did som questionable charges on my card, so I canceled it and swore never to work with them again. Fast forward 10 years. My FirstUSA card, becomes a Citibank card, then becomes a Bankone card. It's most recent transmutation is to become non-other than a Chase card.

I've run so far I'm back where I started. :/
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[User Picture]From: zoethe
2005-11-27 11:06 pm (UTC)

Re: my Chase story

[shudder] I am pretty much going to stick with Amex and my debit card from now on, I think.
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[User Picture]From: suzieboz
2005-11-28 12:00 am (UTC)
Delta got snotty with Kim one time because she had the audacity to bring a shopping bag on the plane as her carry on since she couldn't check it. And since they let everyone bring on their big bulky luggage there was no room for it so the asshole steward threw it in a closet, even after she said that there were breakables in it. They got a letter.

Chase is nothing compared to Bank of America - who told us that yes, our mortgage is paid off and our balance is zero and account is closed but, no one told them to not take the money out of our checking account for another payment. Geesh, who would have thought?

However, you are not turning into one of those people who write letters at every offense. If you went and effectively stole money like BOA did from us, you would be arrested. With them its "an error and we'll find out who did it and eventually give you your money back".

Guess what? It wasn't my error. It wasn't my lawyers error. And when I informed them if it wasn't back in my account by 3 pm I would press charges, going with a police officer to their nearby branch to do so, they miraculously changed their tune.

Argh. While your at it, write one to Toys R Us about their stellar employees in Norwalk.
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[User Picture]From: zoethe
2005-11-28 12:08 am (UTC)
Oh, c'mon. You can't pick on Toys R Us when they are clearly employee the mentally handicapped!

[rolls eyes]
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[User Picture]From: suzieboz
2005-11-28 12:09 am (UTC)
Mentally handicapped? How about Hermaphrodites? I'm sorry, I couldn't turn around and look at you Friday when that guy finally spoke because I knew that you had the same look on your face that I did and I would have pissed my pants right there.
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[User Picture]From: zoethe
2005-11-28 12:10 am (UTC)
That was a bit alarming!
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[User Picture]From: suzieboz
2005-11-28 12:24 am (UTC)
my great fear is now if I have to return this Gameboy because of a better price somewhere or god forbid it doesn't work. I can't even imagine that returns are a "User Friendly" experience at that place.
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[User Picture]From: smldada9801
2005-11-28 01:20 pm (UTC)
I'm glad you wrote the letters. It stinks that you had to write two in one day, but bad service can't/won't improve unless it is brought to someone's attention. If it makes you feel any better at least you didn't have to go as far as reporting them to the Better Business Bureau. I had to do that with a company I was going round and round and round with about my dog's heartworm medication.

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[User Picture]From: daemonnoire
2005-11-28 04:22 pm (UTC)
Never feel bad about writing a nasty letter, unless you're the type of person who goes out of their way to write nasty letters about everything. And yeah, Chase sucks.
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[User Picture]From: zianuray
2005-11-28 05:24 pm (UTC)
I personally haven't had to deal with Chase yet, but oh gods is my MIL ticked!!!!!

They sent her a card she didn't ask for, didn't authourize...in fact, I don't think she got an actual physical CARD at all....WITH an annual fee.....and now they want her to pay the annual fee and the late charges they're whomping on top of that.....R and I aren't allowed to deal with them at all on this matter b/c we are not authorized ont he account......she has a lawyer, but doesn't want to pay him to get it straightened out!!!!!!

And she has much better credit than I do, and NONE of my cards in the last 5 years have had an annual fee, so she wouldn't need this anyhow!
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From: stella_x3x3
2005-11-28 07:43 pm (UTC)
i would write a letter too...she had no right to disrespect anyone bc you didnt want to hold your coat. Isnt her job to make you comfortable while the pilot transports you. Dont feel like one of those people...your not alone.
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